Shipping Policy

At koparis.it.com, we understand that when you place an order online, you want to receive your items as quickly as possible. That’s why we have optimized our fulfillment process to get your package out the door without unnecessary delays.

Every order placed on our website is processed and shipped within 5 to 8 business days from the time your payment is successfully confirmed. This processing window includes order verification, quality inspection, careful packaging, and handoff to our shipping carrier partners. Orders placed on weekends or public holidays are processed on the next business day.

Our warehouse team follows a structured, step-by-step fulfillment process for every order to ensure accuracy and quality. After your order is confirmed, our system routes it to the appropriate inventory location. A warehouse associate retrieves the items, performs a final quality check, carefully packages them using protective materials, and prepares the shipping label. This multi-step process typically takes just a few hours for in-stock items, but we allow up to 8 business days during busier periods or for orders requiring special handling.

You will receive an order confirmation email as soon as your payment goes through, followed by a shipping confirmation email with your tracking number once your package leaves our warehouse. If there is ever an unexpected delay, we will proactively reach out to explain the situation and provide an updated timeline.

We are proud to offer free shipping on every single order placed through koparis.it.com – with no minimum purchase requirement and no hidden fees. All prices are listed in US Dollars (USD) . Whether you order one small accessory or a larger bundle, your shipping cost is always zero at checkout. No promo codes needed, no minimums to reach – just straightforward, hassle-free delivery included with every order.

Our standard shipping service delivers packages worldwide within 6 to 12 business days from the date of shipment. This consistent delivery window applies to all destinations, allowing us to keep our fulfillment process streamlined and efficient while maintaining free shipping for everyone.

Once your order has been shipped, you will receive a shipping confirmation email containing your unique tracking number and a link to track your package online. Please note that delivery times are estimates based on typical transit patterns. Occasional delays due to customs processing, weather conditions, or carrier operational issues can happen. If your package is significantly delayed beyond the estimated window, please contact us through your store account and we will work with you and the carrier to resolve the issue promptly.

We take great care in packaging every order to ensure your Kopari products arrive in perfect condition. We use high-quality protective materials including shock-absorbent cushioning, sturdy shipping boxes or padded mailers, and secure sealing to prevent tampering or damage from moisture. Fragile items receive extra layers of protection, and every package is clearly labeled with handling instructions when needed.

Before any product is shipped, it undergoes a final quality inspection. This includes verifying the correct item, model, color, and quantity; checking that product packaging is intact; confirming all accessories and documentation are present; and performing a quick functional check where applicable.

If your package arrives with visible external damage, please take photographs of the outer package before opening it, then inspect the contents carefully. If items are damaged, please contact us through your store account within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund and handle the claims process with the carrier on your behalf.

Tracking your order is simple. As soon as your package is shipped, we send a shipping confirmation email with your unique tracking number and a direct link to the carrier’s tracking page. You can also find tracking information by logging into your account and viewing your order history.

Please note that tracking information may not appear in the carrier’s system immediately. It can take up to 48 business hours for the first scan to register. If tracking remains unupdated for more than 5 business days, please contact our support team and we will investigate.

The estimated delivery window of 6 to 12 business days is calculated from the date of shipment, not from the order date. Business days are Monday through Friday, excluding public holidays in the carrier’s country of operation. If your package takes longer than expected, contact us through your store account and we will do everything we can to help.

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it within 60 days of delivery for a full refund (excluding original shipping costs, if any).

Once we receive your returned package and inspect the items, we will process your refund within 5 to 10 business days. The refund will be issued to your original payment method in USD. You will receive an email notification once the refund has been completed.

Please note that original shipping charges (if any) are non-refundable. For any questions regarding returns, please contact us through your store account.

Orders shipped internationally may be subject to import duties, customs fees, or taxes levied by the destination country. These fees, if applicable, are the responsibility of the recipient and are not included in the price paid at checkout. Customs policies vary widely by country, and we cannot predict or control what fees may apply. We recommend checking with your local customs office before placing an order if you are unsure about potential import charges.

To ensure smooth delivery, please provide a complete and accurate shipping address. Double-check your street address, apartment/unit number, city, postal/zip code, and country before submitting your order. If you realize you have entered an incorrect address after placing your order, contact us through your store account as soon as possible. We can correct address errors at no charge as long as the order has not yet been shipped.

If a package is returned to us as undeliverable (due to incorrect address, failed delivery attempts, or refusal), we will contact you to arrange reshipment or a refund. Packages returned due to an incorrect address provided by the customer may be subject to a reshipping fee for the second delivery attempt.